HELP & FAQS

Order processing typically takes 1-2 business days. For orders placed before 5 PM (local time), we aim to ship them out the same day. Please note that processing times may vary slightly depending on product availability, order volume, or during peak seasons.

Once your order has shipped, you can find the tracking number in your order confirmation email or on our "Order Tracking" page. We update tracking information as soon as it's available. If you need urgent assistance, feel free to contact us during business hours, and we'll help you track your order.

If your order has not yet shipped, you can contact our customer support team to update your shipping address. Once the order has been shipped, we will not be able to make changes. If you notice an error in your address, please contact us as soon as possible, and we will do our best to assist you.

If you believe your order has been lost, please contact our customer support team immediately. We will work closely with the carrier to investigate the issue and take the necessary steps to resolve it as quickly as possible.

We're sorry to hear that! If you received a damaged, faulty, or incorrect item, please contact our customer support team as soon as possible. To help us resolve the issue quickly, kindly provide:

1. A description of the problem
2. Photos of the damaged/faulty/wrong item
3. Your order number

We will assess the situation and offer a solution, which may include a replacement, refund, or other resolution.

If you place multiple orders on the same business day before 5 PM, we’ll combine them and charge shipping only once. Orders placed after 5 PM may be processed separately, and we can’t refund the extra shipping fees. If you have any questions, feel free to contact our customer support!

If you're unable to submit your order or delivery isn’t available to your location, please contact our customer support team. We’ll be happy to assist you and help resolve any issues with your order or delivery.

All orders are shipped from Sydney Metro. We ensure each order is carefully processed and dispatched as quickly as possible.

Under normal circumstances, delivery times are as follows:

• Sydney Metro to other Metro areas within the same state: Usually 2-3 business days.
• Sydney Metro to Rural areas: Typically 3-5 business days.
• Remote islands or overseas territories: Delivery may take longer and times can vary depending on the location.

Yes, we offer a 25-day no-questions-asked return policy. You can return items within 15 days from the order date for a full refund or exchange.

Additionally, we accept returns or exchanges within 90 days if the product is unused and undamaged.

• If the return or exchange is due to a product defect or quality issue within 90 days, we will cover the return shipping costs.
• For returns or exchanges related to change of mind or other non-quality reasons, the buyer is responsible for return shipping costs.

Once we receive your returned item, we will process your refund within 2 business days. If you have not received your refund after this period, or if you have any other concerns, please don't hesitate to contact us.

If the return shipping costs are too expensive, please contact us. We will assess the situation and, depending on the circumstances, may be able to offer a solution or assist with the return process.